Shipping Policy
# Shipping Policy
**Last Updated:** 2 June 2026
## 1. Overview
This Shipping Policy explains how Seamstress Room processes and delivers orders placed through **seamstressroom.com**.
We aim to dispatch orders promptly and provide customers with a reliable delivery service through **An Post**.
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## 2. Processing Times
Orders are typically processed within **1–3 business days** after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Please note that processing times may be longer during busy periods, seasonal promotions, or holidays.
Custom-made, personalised, or made-to-order items may require additional production time. Any extended lead times will be communicated before dispatch.
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## 3. Shipping Destinations
We currently ship within:
* Republic of Ireland
* Northern Ireland
* United Kingdom
* International destinations where available through our online shop
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## 4. Shipping Rates
### Republic of Ireland
* **€5.50 flat rate per order**
### International Orders
* **€12.00 flat rate per item**
Shipping charges are calculated and displayed during checkout before payment is completed.
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## 5. Delivery Timeframes
All orders are shipped via **An Post**.
### Republic of Ireland
Estimated delivery time after dispatch:
* **3–5 business days**
### International Deliveries
Delivery times vary depending on the destination country and local postal services.
International delivery estimates are not guaranteed and may be affected by customs processing, local postal services, public holidays, or other factors outside our control.
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## 6. Order Tracking
Tracking information will be provided where available through the selected An Post service.
Tracking availability may vary depending on destination and service type.
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## 7. Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in product prices or shipping fees.
Customers are encouraged to check local import requirements before placing an order.
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## 8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Seamstress Room cannot be held responsible for delays, failed deliveries, or additional costs arising from incorrect or incomplete address information.
If an order is returned due to incorrect information, additional shipping charges may apply for re-dispatch.
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## 9. Lost, Delayed or Damaged Deliveries
If your order has not arrived within the expected delivery period, please contact us and we will assist in investigating the shipment with An Post.
If your order arrives damaged:
* Notify us within 48 hours of delivery.
* Provide photographs of the packaging and damaged item where possible.
* Retain all packaging until the matter has been reviewed.
We will work to resolve the issue as quickly as possible.
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## 10. Failed Deliveries and Returned Parcels
If a parcel is returned to us because it was unclaimed, refused, or could not be delivered, we will contact you to arrange re-delivery.
Additional shipping charges may apply before the order can be resent.
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## 11. Contact Us
If you have any questions regarding shipping or delivery, please contact:
**Seamstress Room**
Unit 4, Park View
Charleville, Co. Cork
P56 PK27, Ireland
Email: [theseamstressroom@mail.com](mailto:theseamstressroom@mail.com)
Phone: 087 146 1771