Refund Policy
# Returns & Refunds Policy
**Last Updated:** 2 June 2026
## 1. Overview
At Seamstress Room, we want our customers to be satisfied with their purchases. This Returns & Refunds Policy explains your rights and our procedures regarding returns, exchanges, cancellations, and refunds for products purchased through **seamstressroom.com**.
This policy does not affect any statutory rights available to consumers under Irish or European consumer protection laws.
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## 2. Change of Mind Returns
For eligible online purchases, customers have the right to cancel their order within **14 days** of receiving their goods without providing a reason.
To exercise this right, you must notify us in writing by email within the 14-day cancellation period.
Once cancellation has been requested, the item must be returned within **14 days**.
Returned items must:
* Be unused and in their original condition.
* Be returned with all original packaging where possible.
* Not show signs of wear, damage, or use.
Customers are responsible for the cost of returning unwanted items unless otherwise required by law.
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## 3. Non-Returnable Items
The following items cannot be returned or refunded unless they are faulty or not as described:
* Custom-made or bespoke products.
* Personalised items.
* Made-to-order products.
* Gift cards or gift vouchers.
* Items altered, worn, washed, or damaged after delivery.
Under EU consumer law, personalised and custom-made goods are generally exempt from the standard cancellation rights.
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## 4. Faulty, Damaged or Incorrect Items
If you receive an item that is:
* Faulty,
* Damaged during delivery, or
* Incorrect,
please contact us within **48 hours of delivery** and provide:
* Your order number.
* A description of the issue.
* Photographs showing the fault or damage where possible.
If the item is confirmed to be faulty, damaged, or incorrect, we will arrange an appropriate remedy, which may include:
* A replacement.
* A repair.
* A refund.
We may request that the item be returned before processing a refund or replacement.
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## 5. Refund Process
Once returned goods have been received and inspected, we will notify you of the outcome.
Approved refunds will be processed using the original payment method used for the purchase.
Refunds are typically processed within **5–10 business days**, although processing times may vary depending on your payment provider.
Original shipping charges may be refunded where required by applicable consumer law.
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## 6. Return Shipping Costs
### Change of Mind Returns
Customers are responsible for return postage costs.
### Faulty, Damaged or Incorrect Items
Where an item is confirmed to be faulty, damaged, or incorrectly supplied, Seamstress Room will reimburse reasonable return shipping costs or provide instructions for returning the item.
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## 7. Cancellation of Orders
Orders may be cancelled before dispatch by contacting us as soon as possible.
If an order has already been dispatched, it will be treated as a return and the procedures outlined in this policy will apply.
Custom-made, personalised, or made-to-order products cannot usually be cancelled once production has commenced.
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## 8. Tailoring, Alteration and Dressmaking Services
Due to the personalised nature of tailoring, alteration, and dressmaking services, refunds are generally not available once work has commenced or been completed.
If you are dissatisfied with work carried out, please contact us promptly and we will review the matter and, where appropriate, offer reasonable corrective work.
Nothing in this policy affects your statutory rights where services have not been provided with reasonable care and skill.
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## 9. How to Request a Return or Refund
To request a return, cancellation, or refund, please contact:
**Seamstress Room**
Unit 4, Park View
Charleville, Co. Cork
P56 PK27, Ireland
Email: [theseamstressroom@mail.com](mailto:theseamstressroom@mail.com)
Phone: 087 146 1771
Please include:
* Your full name.
* Order number.
* Details of the item(s) concerned.
* Reason for the return or refund request.
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## 10. Contact Us
If you have any questions regarding this Returns & Refunds Policy, please contact us using the details above.
We are committed to resolving customer concerns fairly and in accordance with applicable consumer protection laws.